Job - IT Helpdesk - Technical Service Representative - Bengaluru/Bangalore, Hyderabad / Secunderabad - IBM India
Job detail for the post of IT Helpdesk - Technical Service Representative in IBM India Pvt. Limited Bengaluru/Bangalore, Hyderabad / Secunderabad, 0 to 4 years of experience.

Job Description :

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined ac

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