call center project is described in detail , but also including the implementation of goals and how to achieve these goals. Establish guidelines call center operations textual description because the Offshore outsourcing of a business call center is very common these days and proposed basic guidelines , and for the company to make a call center project why explanatory notes .

Project implementation steps

• For the call center at all stages of project implementation are described .

• For the call center companies in the course of the project implementation steps in detail.

• For the implementation of the project team and the project steering committee members Intro , and its process in the implementation of this project the tasks described or illustrated .

according to historical information about the project , for example, illustrate the IVR system when implementation is completed , when the Internet-based applications can be developed and so on.