Google Hangouts video call and the video between yourself and the other person isn't working properly, it can be frustrating to figure out where to begin to get things resolved quickly. Some common Google Hangouts video issues involve not being able to see others, others not being able to see you, or your video being blurry, fuzzy or choppy. This guide will take you through how to check the video settings within Hangouts, adjust the appropriate settings on our computer, or update our display or camera drivers to make sure things are working the way they're supposed to. Windows users are reporting that they are unable to use their integrated or external camera with Google Hangouts. The issue does not seem to be exclusive to a certain Windows version or a browser since it’s confirmed to occur on Windows 7 and Windows 10, as well as a wide range of browsers including Chrome, Firefox and Microsoft Edge.

Fix “google hangouts video not working”

Checking the video call settings

• In the Video Call window, move your mouse until you see the control icons at the top of the screen.
• Click the gear icon.
• Choose specific options for the camera, microphone, and headset or speakers) – not “Default device.”
• If you are using a USB headset with a microphone, you should see an option such as “USB Headset” for microphones and speakers.
• If your only options are “Default device,” close out of the Hangout and completely out of the browser (Chrome, Firefox, etc), check that our devices are connected properly, and then restart the browser and re-enter the hangout.


Checking audio settings in Windows


The details here can vary with different versions of Windows, so if your computer doesn’t say exactly the same thing, look for something similar.

• Right-click the volume control (speaker icon) on the lower right in our taskbar. This opens the Sound dialog box.
• On the Playback tab:
• Select the appropriate device (here I’m using my Logitech USB headset)
• Click Set Default at the bottom. You should get a green checkmark on the device once you’ve set it as default.
• Repeat step 2 on the Recording tab.
• Click OK.
• Re-enter your video call.

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