Blackchair

DevOps consultation – where we dive into your operations and identify automation opportunities – here at Blackchair, we also specialise in tools that cut down the time spent on the software development lifecycle.

Platform translation, in fact, is one of our most important areas of service. We deliver real optimisation to any configuration translation, transfer, or synchronisation required for a roll-out, merge, upgrade, and even for routine business operations.

Blackchair offers a complete subscription solution that includes DevOps software, process and expert services. In addition, we seamlessly integrate with all major CX, UC, development/automation frameworks, premise and cloud platforms.

The UC and CX solutions, to achieve optimization and automation of critical path resource management. Our solutions help vendors, partners and enterprises tune into and amplify feedback from the change data and automation practices. Our goal is to drive greater confidence in experimentation and adaptation. Change must be lean, often and error free so that businesses can adapt rapidly to demand.

CX migration is one of the more complicated projects a contact center can undergo. However, by investing in the right CX DevOps automation technology and adopting the right management techniques, it is possible to optimize the migration project to the point where it becomes a smooth process, one that stays within budget. Here are some tips to optimize CX migration to make it a more efficient operation.

When you are moving house across town or across the country, it can be a very stressful time. You will be worried about perhaps losing or even breaking things. You’ll have a long list of things to do, when to do them, and who will be doing them. The rest of your life truly stops until you’ve completed the move. You might even start looking at all of the bits and pieces you’ve collected over the years, and ask yourself “Where will that go in the new house?” or even… “Do I really need that anymore?”

Managing and understanding the numerous risks associated with a technology project and program is a recipe for success. Blackchair leverages well established methodologies, promotes industry standards and best practices. Our team of senior project managers are experts in managing various types of projects which may involve a business transformation, a complex CX initiative, regulatory compliance or other critical business needs.