https://www.dekut.com/World_Business/elements-of-a-true-apology-principleskills-/ The offending person accepts full responsibility for actions or words without blaming others or circumstances, nor making excuses. Words like “I didn’t mean to” and “It wasn’t my intention” are ways of letting yourself off the hook and remaining “innocent” in your own eyes. Instead, a phrase such as “It was wrong of me to (hurt you, tease you, not call, etc)” can go a long way towards softening the repair process. Wed, 11 Jan 2017 08:46:59 UTC en