RSA works with its customers (accountancy firms) to provide “Accounting Support” and “Process Outsource” service to help their end clients assistance and support with their bookkeeping & accounting queries and Process Outsourcing such as Purchase, Sales and Payroll Department including Debtors and Creditors Management. The queries would be from the persons responsible for bookkeeping or a client's staff member or an independent outsourced bookkeeper or the client themselves. RSA provides response to such queries on a real-time basis within UK working hours. Interaction with the end client is normally over Skype, telephone or email and if necessary guide the user through remote access of the user’s system.